As Christmas approaches, its a time to reflect on the year gone by. We are Liverpool’s oldest family run monumental mason business and we have continued to get great satisfaction from the customer feedback we get when jobs are completed. The memorials and services we supply bring happiness to so many customers, as we are providing a lasting tribute to their loved one.
We take pride in our personal service, engaging with customers at their homes, or wherever else they may feel comfortable, so we can get to know and understand their requirements. In providing two memorials for a lady’s husband and father, we engaged and allowed her to take her time in making the right choices. The result was two kerbed memorials and on completion we received a lovely message form the customer which said ” Absolutely beautiful memorials for my husband and dad, excellent service to our family so kind, caring from the very start to the finish more than a five star service and a very professional service from all the team who fitted them with utter respect. We are so pleased with everything and fully recommend Sarsfields memorials, worth every single penny as the quality of the finished kerb memorials are exceptional and everything we asked for and more! Thank you to Ursula you are a very special lady with a heart of Gold, you would make your grandfather and father so proud.”
We also take pride in receiving feedback from people who have had memorials cleaned and restored, making them look brand new. One such example this year is from the family of a lady who was buried in her parents’ grave, 38 years after the last interment. The white headstone was blackened and lettering beginning to come off. However were able to clean it and do some re-lettering and received the following response – “We can’t believe its the same headstone, the standard of the work you have carried out is exceptional and we are all so pleased. It is now a fitting memorial to a lovely aunt and sister and her parents.”
These are just two examples of the customer feedback we have received over the last year. We have been operating for 71 years. The current owner Ursula Sarsfield is the third generation to run the company and looks forward to doing so for many years to come.