Sarsfield & the ‘New Normal’

At Sarsfield Memorials we are slowly adapting to the ‘new normal’ or ‘different kind of normal’ following the lockdown caused by the Covid 19 pandemic. There are however some changes to the way we are operating.

black and white photo of grand daughter of founder of business

When restrictions were at their tightest in April and May, we regrettably were unable to offer any kind of service apart from giving advice by phone or email. Sarsfield Memorials has always prided itself on delivering a personal face to face service and this was impossible. In terms of working in cemeteries, most of what we do requires two people due to the size and weight of memorials and it wasn’t feasible to do this within the social distancing guidelines. Keeping our staff safe, and not playing any part in the spread of the virus, was our primary concern.

As restrictions are relaxed, we are now able to offer a personal service again, albeit in a very different way to what we have been used to. Visiting inside your home remains out of the question, but we can see clients in their gardens, maintaining the two metre rule (or one metre plus by wearing face coverings).

We have also been able to meet clients in cemeteries to discuss their loved one’s new or refurbished memorial. As coffee shops and restaurants are opening we like to support other small businesses and are happy to arrange to meet you in premises open to the public. In accordance with social distancing and any rules that the individual premises may have, we’ll be happy to buy you a tea or coffee. We understand that some families may not wish to discuss a memorial in this way and we are here to help you in anyway we can to find a solution that both you as a customer and us as a small business are comfortable with.

When it comes to the processing of orders, the global supply chain did slow down during the pandemic, with many material suppliers not operating. This means that whereas we usually aim to have your memorial fixed within 6 to 12 weeks of ordering, 12 to 18 weeks on individually designed memorials is now a more realistic timeframe.

Please be aware too that some services cannot be offered at present due to circumstances beyond our control. These vary across local authorities who have had to make their own adjustments to cope with staff shortages caused by sickness or staff shielding during the lockdown. One example is in Liverpool city council cemeteries and in Sefton council cemeteries, where there have been no interment of cremated remains.

We will continue to review our working practices as government guidelines change. In all cases yours and our safety remains paramount. Please do not hesitate to contact us and we will be happy to discuss your requirements and arrange a socially distanced meeting.