In the last couple of months Sarsfield Memorials has received some really positive customer feedback in various forms. When this happens, it is a lovely feeling to know that we have helped our customers in a very difficult time of their lives.
Last month a couple sent us a lovely handwritten note after we had completed a memorial. Describing it as “absolutely perfect” it thanked us for helping with hard decisions and concluded by saying ‘I would recommend Sarfields to anyone who needed it without doubt’. Another card received in March said “Thankyou for all you have done for me, the stone is perfect and your kindness was lovely”.
Just as thoughtful was a simple email from another customer which said “We are very pleased with the headstone and would highly recommend you to anyone who needs a memorial”. A lady who lives abroad emailed us to say “Even though I live in Italy you made the procedure easy for me, the final work on my parents grave is fantastic”.
As well as getting in touch directly, we also received a couple of lovely online reviews last month. On Google, one from a customer whose family headstone had been cleaned up by us said “The stone was over thirty years old and I was amazed how it looked afterwards. Ursula came to my home and organised everything. Highly recommended”. Another review, this time on Facebook, said “My daughter’s memorial is perfect. It is one of the hardest things I have ever had to do but you made it easier. Ursula listened to all our stories and helped pick the right stone for her. I could not recommend Sarsfields enough, they are thoughtful, helpful and sympathetic”.
At Sarsfield Memorials we feel it is so kind when customers take the trouble to contact us with messages of thanks and show their appreciation for our workmanship. We pride ourselves on what we do. Although we are a business, it is most important to us to provide exemplary service to customers at a very difficult time of their lives.
Receiving messages and feedback is why Liverpool’s oldest family run monumental mason continues as we do. If you are interested in a new memorial or renovation of an existing one, please contact us. We will be happy to discuss your requirements and provide a free no obligation quote.